"Scores [patient satisfaction and AHRQ Safety Culture] can be improved by CQI process and incentives"

Patient Satisfaction Management Solutions

• Instant online access to your vital patient satisfaction services: Your Call Center – Satisfaction with Provider explanation, time with provider – Benefits – Pharmacy.
  
• Searching your database is a click-away for satisfaction dashboard
  graphs by site, reason for today’s visit, and job position.
  

---

Adding QOL perception to patient satisfaction
surveys to drive process

Adding quality-of-life questions save provider time and can help determine the potential for additional testing services at your practice.  A few screening question responses can trigger a full QOL questionnaire. [view sample]

One low monthly charge includes these tools, reports, equipment,
hosting and unlimited responses.

 

[Example Questions]

Does your health now limit you in these activities? (Taken from RAND 36 and PHQ-9)

Vigorous activities such as running, lifting heavy objects, participating in strenuous sports?  (RAND 36)

Moderate activities such as moving a table, pushing a vacuum cleaner, bowling or playing golf? (RAND 36)

Climbing several flights of stairs? (RAND 36)

Feeling down, depressed, or hopeless? (PHQ-9)

Little interest or pleasure in doing things? (PHQ-9)

---

Satisfaction questions are customized by specialty
Primary care, Medical Oncology, Radiation Oncology, and ambulatory care.
View examples of patient satisfaction questionnaires:
Medical Oncology | Radiation Oncology | Primary Care

 

Comparative Medical Oncology Database
Available for most questions. In the provider section …
(“ Explanation of what was done for you” n-1,301, mean= 4.5 / 90%)

Patients give anonymous opinions with demographics
Reason for visit, provider and nurses. These dimensions constitute the major sources of
satisfaction and dissatisfaction with care.

 

Multiple sites: We program surveys to include providers names and
site-specific questions.

Reports: Results are compiled as data uploads. Dashboard graphs and frequency reports are instantly updated by site and provider.

Process:

• Collect data periodically at each site.
• Select satisfaction by provider,
• Location, type of service and click the “compute” button.
•  Print the report.
• Researchers, off-site, easily import data into Excel for analysis.
  

"No one can look back at previous answers and fix their responses as in paper surveys – the tablet gives very anonymous and clean data "